Audience design for chatbots: why we need it and how researching language variation can helpTalk by Dr. Doris Dippold, University of Surrey, UK.

4. März 2022, von JH/Webredaktion SLM

Foto: https://lithme.eu/

Please join us for the next public talk organised by working group 8 (language variation) of the EU COST Action Language in the Human Machine Era
(more information on what we do and how to join here: https://lithme.eu/)

by Dr. Doris Dippold, University of Surrey, UK, on Friday, March 4, at 3 pm CET.

Audience design for chatbots: why we need it and how researching language variation can help

Complaining about a purchase, seeking mental health support or booking a doctor’s appointment: do these things and you might yourself interacting with a chatbot rather than a real person. Given the ever-increasing prevalence of chatbots for everyday tasks, this talk will argue that designing chatbot talk needs to be done in accordance with the principles of audience design. Using data from interactions in which users book doctors’ appointments with a help of a chatbot (a digital receptionist called ‘Asa’), I will discuss how researching language variation – for example, by drawing theories of politeness and rapport – have the potential to support improved audience design.

When: Mar 4, 2022 03:00 PM Amsterdam, Berlin, Rome, Stockholm, Vienna
Topic: LITHME WG8 talk by Dr. Doris Dippold

For more information, please contact Prof. Dr. Robert Fuchs(robert.fuchs"AT"uni-hamburg.de)